Kelsea works closely with agency owners to strengthen operations through consulting, compliance, billing strategy, revenue recovery, audit preparation, and business development. She specializes in solving complex operational challenges and helping agencies build long-term success.

Specializes In:

• Executive Consulting

• Compliance

• Revenue Recovery

• Billing Strategy

• Agency Operations

• Audit Preparation

Riley oversees Lumia’s billing department while supporting agencies through system transitions, compliance projects, billing operations, and workflow improvements.

Specializes In:

• Billing Operations

• System Transitions

• Compliance Projects

• Claims Management

• Operational Workflows

Eva partners with agencies by providing administrative consulting, DDD communication support, staff training, and day-to-day operational guidance.

Specializes In:

• Administrative Consulting

• Agency Support

• DDD Communication

• Staff Training

• Operational Guidance

Leah focuses on claim resolution, denial management, billing support, and recovering outstanding revenue to help agencies maximize reimbursement.

Specializes In:

• Denial Management

• Revenue Recovery

• Billing Support

• Claims Research

• Appeals

Laura manages Lumia’s branding and client communications while creating marketing materials, maintaining the website, and designing professional resources.

Specializes In:

• Website Management

• Branding

• Marketing Materials

• Photography

• Graphic Design

• Client Communications

Fird partners with Arizona DDD agencies to strengthen compliance through proactive documentation reviews, audit preparation, and ongoing compliance monitoring. He helps organizations identify potential compliance concerns, maintain audit-ready records, and implement practical solutions that support long-term regulatory success.

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Specializes In

• Agency Compliance Reviews

• Audit Preparation & Support

• Member Record Audits

• Direct Care Worker File Audits

• Documentation Compliance

• SpokeChoice Document Vault Transitions

• Ongoing Compliance Monitoring

• Corrective Action Guidance

Autumn is a Client Support & Accounts Receivable Specialist at Lumia Consulting, where she provides day-to-day support to both our team and the agencies we serve. She assists with invoicing, payment processing, and administrative coordination to help ensure projects are completed efficiently and accurately. Her strong attention to detail, organization, and commitment to exceptional customer service make her an important part of the Lumia team, helping agencies receive timely, reliable support throughout their partnership with us.